Sofia · Bucharest · Krakow · Belgrade · Thessaloniki

BPO, SSC & Shared Services

Built the AES, Coca-Cola Enterprise and Ingram Micro shared service centres from zero, and ran a decade as IBM’s chosen recruitment partner. Leadership-first sequencing, language-c…

5SSCs built from zero in Kamen’s career

95%Fill rate as sole supplier, at ManpowerGroup

1,000+Hires for a single client

Built the AES, Coca-Cola Enterprise and Ingram Micro shared service centres from zero, and ran a decade as IBM’s chosen recruitment partner. Leadership-first sequencing, language-capability mapping and realistic ramp curves — not optimistic ones.

Transition is the whole job

Most SSC leadership hires are really transition hires. The centre is mid-migration, the timeline has slipped, and the person you need has stabilised a wave before rather than run a steady-state centre. Those are different people and the CVs look identical.

The CEE reality

Sofia, Bucharest, Plovdiv and Belgrade are mature SSC markets now. The scarce layer is no longer analysts, it is the controllership and process-excellence tier, and salary expectations there have moved faster than most global comp bands have.

New centres go through greenfield build. Location decisions should start with talent intelligence.

Roles we place

SSC DirectorHead of TransitionsP2P / O2C / R2R ManagersService Delivery DirectorWFM & Capacity LeadHead of Customer OperationsContinuous Improvement LeadLanguage Team Leads